POTTERY CARE

  • Unless noted in the product description on the product page, all of our pottery is food safe and made with certified food safe, lead free glazes.

  • Items can be placed in the dishwasher and microwave (unless indicated). That said, they are handcrafted and should be handled with care. Every now and then we recommend cleaning with Bar Keeper's Friend (and a little elbow grease). This will remove or minimize any stains or marks or wear or tear.

  • Allow for gradual temperature change as pottery can crack or break if transferred from the freezer to the oven.

  • While we work hard to ensure our pieces are uniform and consistent (if intended), that said, they are handmade and may vary slightly. We hope you embrace the handcrafted elements.

  • Please note the oatmeal matte glazes shows more wear and tear than the satin glazes due to the matte finish.

 

CLAY AND CRAFT'S POLICIES

  • We accept all major credit cards (and ETSY gift cards through our ETSY shop). We primarily ship USPS as we've found it's the most inexpensive (yet still efficient) way to ship your order.

  • We may use recycled cardboard boxes to fulfill orders to help reduce handling fees and of course, recycle =).

  • Not happy with your order? Please email us within 10 days at nicolenovena@gmail.com and we'll make it right.

  • In the event that your item arrived broken or damaged due to shipping, please send us an email with a picture (USPS requires a picture in order to file a claim in an attempt to recoup the loss) of the damaged product. We will issue a refund or send a replacement.